Refund & Returns Policy

As an EU consumer buying online, you have a legal right to withdraw from your purchase within 14 days of receiving your device, without giving a reason, under the EU Consumer Rights Directive. To use this right, contact us within 14 days of delivery at support@flippie.com and we'll confirm the return process.

• The device should be returned in the same condition it was delivered in.
• Once we receive and check the returned device, we'll refund your payment to the original payment method, normally within 14 days.
• Return shipping cost is covered by the customer, unless the device arrived faulty or not as described.

Contact us straight away at support@flippie.com with your order reference and a description of the issue. We'll arrange a free return and a full refund or replacement.

Your trade-in offer isn't final until we've inspected your device. If our inspection turns up something you didn't mention and we need to revise the offer, we'll always contact you first — you're free to accept the revised offer or ask us to return your device to you at no cost.

For any return, refund, or trade-in question: support@flippie.com